Complaints Policy
Effective September 8, 2026
If something has gone wrong with a quote, a pickup or delivery, or the finished work, this is how to raise it and what happens next. The site is operated by NYC Reupholstery (www.nycreupholstery.net), 1050 Park Ave #22, New York, NY 10028, (914) 449-4334, admin@nycreupholstery.net.
How to raise a complaint
Call or text (914) 449-4334, or email admin@nycreupholstery.net. Include your name, the phone number you used to contact us, the piece involved, and what you would like to happen. Photos help.
Who responds and when
Complaints about a quote, scheduling or communication are answered by the site operator within two business days. Complaints about the work itself are passed the same day to the workshop that performed it, and the workshop owner contacts you directly within two business days to arrange an inspection or a fix.
Escalation
If you do not get a reply within two business days, or the answer does not resolve the problem, email admin@nycreupholstery.net with the subject line "Escalation" and the site operator will review it personally and reply within five business days.
Your other options
Nothing in this policy limits your rights under New York consumer protection law or your right to contact the New York City Department of Consumer and Worker Protection.
Request a quote or call (914) 449-4334.